About BigBand

Everything you need to know about us

Big Band Sdn Bhd was established on 2004 and ever since Big Band has been developing to be one of the leading hosting service providers in Malaysia. Our aim is to achieve an overall network uptime 99.99%. Through the references of our existing satisfied customers’, Big Band have been kept on building and multiplying a stable and strong customer base from nationwide SMEs, enterprise, local and global large corporations as we are known for our innovative, personalized and unparalleled professional services.

The way we approach our customer

Big Band approached their client by providing effective solutions for their valuable money. Big Band works hard in putting up lots of idea together to always come up with the best solution they can provide to their customers by meeting their most requirements. Big Band always ensure that not only the build-up cost is affordable even the cost to deploy also in affordable price. As more network hosting companies are on their shoes to give a tough competition, Big Band has been always successfully beat all of them through their uniqueness in the way of approaching customer by always keep in touch with them in all every possible way. Big Band also always ensure that customers’ requirement is always fulfilled, and they satisfied with the service they get for their valuable money.

Our Support Team

Big Band has been managing more than thousand servers for 15 years in hosting industry, co-located at premium data center in Malaysia, Singapore, Indonesia, Taiwan and the United State. Our dedicated, energetic engineers and customer care specialists offer 24/7/365 on–site technical and logistics support for customers make it clear that our support is available every day of the year.

Services that we provide

All our services come along with ISO 9001 Certification. The services that we provide are Co-Location (Malaysia, Indonesia), Cloud Hosting, Connectivity, Dedicated Cloud, Dedicated Hosting (Malaysia, USA and Indonesia), Disaster Recovery Services, E Mail Services, Migration Cloud and Managed Services which consist of Managed Firewall, Managed Router, DDoS Protection, Managed Wi – Fi and Managed Server.

Facilities that we provide

Big Band Data Center placed under NTT Communication Corporation which situated at a special IT district in Kuala Lumpur called Cyberjaya, where natural disaster risks including earthquakes and Tsunamis are extremely low. Big Band Data Center is certified by "The Green Building Index (GBI)" which is an evaluation standard for green building in Malaysia. Big Band Data Center at Cyberjaya 4 is certified by ISO 27001, PCI DSS, LEED, Green Building Index, SSAE 16 SOC1 Type 1 and TIA – 924 Rated 3.

Data Center





20,000 square feet build up based on Tier 2 or equivalent Data Center, CBJ 1 Data Center has dual incoming 11kV power from TNB substations (PMU Cyberjaya North and PPU CJ 7) feeding the facility from 2 diverse trenches into NTT TNB consumer room. The CBJ 1 Data centre have dual power delivery path from power authority together with separated high voltage power room, genset room, transformer room and UPS room. Each UPS consist of 2N Configuration with capacity of 400kVA. UPS backup time is 30 minutes on full load. Each Generator in CBJ 1 consist of N Configuration with capacity of 2MVAand supported by one day tank with continuous backup time of 17 hours on full load.


The CBJ 1, Data Center temperature is controlled to be from 17˚C – 28˚C. The cooling method used by CBJ 1 Data Center is the direct air cool down flow precision air conditioning system. The cooling and humidity is controlled by CRAC System in N+1 Configuration and scheduled automatic changeover. The fire detection within the CBJ 1 Data Center is provided by NAF III gas-based, water leakage detector under the raised floor surrounding the Precision Air- Conditioning unit and with a smoke detection system called VESDA System above and below raised floor. The security of the CBJ 1 Data Center is controlled by surveillance System which incorporates with following infrastructures:

  • Single entrance and exit system
  • Security Guard 24 x 7 x 365
  • Network Operation Center + Personnel Escort
  • ID/Proximity Card at all the entrance and exit
  • Biometric Fingerprint Scanner
  • CCTV Monitoring System around the data center





CBJ 1 Data Center with 99.9% SLA certified by ISO 2700:2013 Information Security Certified, PCIDSS v3.2 Data Center Hosting Service Provider Certified, TVRA Risk Assessment Certified, SOC 1 and DCOS.










CBJ 4 is has two part which is an office building and another one is a Data Center Building. Office building is a 5 – storey purposed built office building. It is a 24 x 7 operation office with 86,000 square feet. CBJ 4 Data Center is incorporates with following infrastructures:

  • Reception Area
  • Multi-Tenant Area
  • DR Center
  • Mother’s Room
  • Meeting Rooms
  • Training / Multipurpose Hall
  • Break Out Area
  • First Aids Room
  • Shared Pantry Area
  • Roof Garden
  • Japanese Rock Garden
  • Green Carparks Hybrid Car Charger Point
  • Bicycles & Bicycle Racks
  • Prayer Room
  • Shower Room


Data Centre CBJ4

Data Center Buidling is a 4 – storey purposed built office building. With 87,000 square feet build up based on Tier 3 Data Center Design TIA – 842 Tier – 3 Certified, CBJ 4 Data Center has dual incoming 11kV power from TNB substations (Serdang and Cyberjaya North) feeding the facility from 2 diverse trenches into TNB substation room. The CBJ 4 Data centre have dual power delivery path from power authority together with separated high voltage power room, genset room, transformer room and UPS room. Each UPS consist of 2N Configuration with capacity of 400kVA. UPS backup time is 20 minutes on full load. Each Generator in CBJ 4 consist of 2N Configuration with capacity of 2.5MVAand supported by one day tank and one underground fuel tank.


The CBJ 4 Data Center temperature is controlled to be from 24˚C +– 2˚C. The cooling method used by CBJ 4 Data Center is the direct air cool down flow precision air conditioning system with energy saving technology. The cooling and humidity is controlled by CRAC System in N+1 Configuration and scheduled automatic changeover. The fire detection within the CBJ 4 Data Center is provided by Default Water Mist System, water detection system around the air – conditional area to immediately sense the presence water, dual smoke detection system called HSSD System above and below raised floor. The security of the CBJ 4 Data Center is controlled by surveillance System which incorporates with following infrastructures:

  • Single entrance and exit system
  • Security Guard 24 x 7 x 365
  • Network Operation Center + Personnel Escort
  • ID/Proximity Card at all the entrance and exit
  • Biometric Fingerprint Scanner
  • CCTV Monitoring System around the data center




CBJ 4 Data Center certified by ISMS (ISO27000) Information Security Certified, PCIDSS Data Center Hosting Service Provider Certified, TVRA Risk Assessment Certified, SOC 1 TYPE 1, SOC 1 TYPE 2, DCOS, TIA 942, ITSMS (ISO 20K) Certified and GBI.