MALAYSIA COLOCATION SPECIALIST SINCE 2003
Your Business Deserves Infrastructure That Never Sleeps
Tier III Data Centre. Cyberjaya and Kuala Lumpur. Built for Malaysian SME.
We are not a global brand that assigns you a ticket number. We are your local technology partner. Over two decades of protecting Malaysian businesses with enterprise-grade colocation at a price structure built for growing companies.
20+
99.982%
Tier III
WHY BIGBAND
We Speak Malaysian Business. Not Data Centre Jargon.
When your server goes down at 11pm before a product launch, you do not want to navigate an overseas support queue. You want someone who picks up the phone, understands the urgency, and is physically present at the facility.
BigBand was founded in Malaysia, grows in Malaysia, and serves businesses like yours every day. We built our colocation practice around the specific pressures that Malaysian SME and entrepreneurs face: tight IT budgets, limited internal technical headcount, PDPA compliance demands, and the need for infrastructure that just works without constant supervision.
That combination of local accountability and international-grade infrastructure is what two decades of Malaysian businesses have trusted us for.
“SMEs value trust and physical presence more than price alone. Knowing the provider is reachable, local, and accountable changes the entire relationship.”
INSIGHT FROM MALAYSIAN SME COLOCATION RESEARCH,
THE EDGE MALAYSIA
Over 20 Years of Proven Service
Founded in 2003, BigBand has supported Malaysian businesses through every economic cycle. Our track record speaks for itself, and our long-term clients speak even louder.
ISO Quality Management Certified
ISO 9001:2015 certification means our processes are audited, structured, and consistent. You receive the same quality of service on day one as you do on day one thousand.
Local Team, Physical Presence
Our engineers are based in Malaysia. They can physically touch your hardware within minutes when it matters. No escalation to an overseas NOC, no language barrier, no delay.
Grows With Your Business
Start with a shared rack when you are small. Expand to a half rack, full rack, or private cage as your operation scales. Your colocation investment grows with you, not against you.
PDPA and Compliance Ready
Your data stays in Malaysia. Our facilities support the compliance requirements of PDPA, Bank Negara, and regulated industry standards across finance, healthcare, and e-commerce.
WHAT OUR CLIENTS TELL US
Concerns We Hear. Problems We Solve.
These are the real questions Malaysian SME ask before choosing a colocation partner. Here are honest answers.
“My server is in the office. If the power trips or there is a flood, I lose everything.”
That is exactly why colocation exists. Our facility has dual power feeds from separate grids, UPS systems, and diesel generators that kick in automatically. Your hardware sits in a professionally engineered environment designed specifically to stay on.
“I do not want to hand over my servers to someone I cannot reach locally.”
You retain full ownership and control of your hardware. We provide the building, power, cooling, and security. You keep your data and your equipment. Our team is in Malaysia, reachable by phone, and present on-site around the clock.
“Colocation sounds expensive. We are just a growing SME.”
When you factor in the true cost of maintaining your own server room, such as power, cooling, security, UPS maintenance, and engineer time, colocation is often far more cost-efficient. We offer rack packages designed for small teams, not just enterprise clients.
“What happens if there is a problem at 2am?”
Our engineers are on-site 24 hours a day, 365 days a year. Remote hands are available immediately. You receive a direct support line, not a global ticketing queue. We treat your uptime as our personal responsibility.
“We are setting up a regional operation in Malaysia. We need a reliable base.”
BigBand is ideally positioned for ASEAN regional businesses using Malaysia as their operational hub. Our Cyberjaya location sits at the heart of Malaysia’s digital infrastructure corridor, with connectivity to all major regional carriers.
“How do I know the facility is actually Tier III and not just a claim?”
We welcome site visits before you commit. Walk the facility, speak to our engineers, review our SLA documentation. Our ISO 9001:2015 certification and long client roster back every specification we publish. Transparency is non-negotiable for us.
INFRASTRUCTURE
Tier III Standard. No Compromise.
Every specification exists to protect your business continuity. Here is what your servers live inside when they are with us.
DUAL POWER FEEDS
Power drawn from two independent grid sources with N+1 UPS systems and on-site diesel generators. Power failure from a single source will never take your hardware offline.
PRECISION CLIMATE CONTROL
Computer room air conditioning units maintain temperature at 20°C (±2°C) and humidity at 50% rH. Your hardware operates within optimal thermal parameters at all times.
FM200 AND VESDA FIRE SUPPRESSION
Very Early Smoke Detection Apparatus identifies threats before a fire develops. FM200 suppression engages without water, protecting your hardware during an incident.
BIOMETRIC ACCESS CONTROL
Multi-factor physical authentication at every access point. Every entry and exit is logged, timestamped, and reviewable. Only authorised personnel ever reach your equipment.
24/7 SECURITY AND CCTV
Trained on-site security personnel supported by comprehensive CCTV coverage across all areas of the facility. Physical security is never delegated to technology alone.
CARRIER NEUTRAL CONNECTIVITY
Connectivity to multiple Malaysian and regional Internet Service Providers. No single-carrier lock-in. Redundant fibre paths into and out of both facilities.
COLOCATION PACKAGES
Start Small. Scale Without Limits.
Every package includes our full infrastructure guarantee. You are not paying for a tier of service, you are choosing a size of space.
STARTER
Shared Rack
Ideal for SME with one to four servers. Secure shared rack space with full BigBand infrastructure access.
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- Custom rack space allocation based on your deployment needs
- 100Mbps bandwidth
- Secure shared rack with individual lock
- 24/7 remote hands available
- Full Tier III environment
- PDPA compliant facility
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GROWTH
Half or Full Rack
The right fit for a growing SME or regional operation using Malaysia as its infrastructure base.
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- 21U or 42U dedicated rack
- Up to 1Gbps bandwidth options
- Private locked rack space
- 2kW power per rack
- 24/7 on-site engineers
- SLA uptime commitment
- Remote monitoring included
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ENTERPRISE
Private Cage
Full private enclosure for businesses with significant hardware footprint or strict compliance requirements.
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- Custom cage sizing
- Dedicated bandwidth allocation
- Exclusive physical access
- Custom power configuration
- Dedicated account manager
- Compliance documentation provided
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CREDENTIALS AND TRUST
Built on Verifiable Standards
Every certification we hold is audited by an independent third party. Visit our facility and we will walk you through each one in person.
“We moved our servers from our office after a power trip nearly cost us three days of data. BigBand’s team helped us transition without a single hour of unplanned downtime. Three years on, we have not looked back.”
Operations Director
E-Commerce Company, Petaling Jaya
“As a regional business with headquarters in Singapore and operations in KL, having a local colocation partner who understands both markets made a genuine difference. Responsive, professional, and transparent.”
Regional IT Manager
Regional Distribution Company, Kuala Lumpur
“The site visit before signing was what convinced us. They walked us through every system. No sales pressure, just honest answers to every question we had. That level of transparency is rare.”
Founder
Fintech Startup, Cyberjaya
FREQUENTLY ASKED QUESTIONS
Answers Before You Ask
Common questions from Malaysian businesses considering colocation for the first time.
What is colocation and how is it different from cloud hosting?
Colocation means you own your physical servers and we provide the data centre space, power, cooling, and connectivity. You have full hardware control. Cloud hosting means your applications run on shared virtual infrastructure owned by the provider. Many businesses use both together.
How quickly can I move my servers in?
Once your agreement is confirmed and space is allocated, your hardware can be installed within days. Our team provides remote hands support during the installation process to make the transition as smooth as possible.
What connectivity options are available?
We offer carrier-neutral connectivity with access to multiple Malaysian ISPs and regional providers. Bandwidth options range from 100Mbps to multi-gigabit dedicated connections. Direct Cloud Connect to major public cloud platforms is also available.
Can I visit the data centre before committing?
Yes, absolutely. We encourage site visits. Speak to our engineers in person, walk the facility, and review all documentation before you sign anything. We have nothing to hide and welcome the scrutiny.
Is my data kept in Malaysia? Does this support PDPA compliance?
Yes. Your hardware and data remain physically within Malaysia at all times. Our facilities support PDPA compliance obligations and can provide documentation for regulated industry requirements including finance and healthcare.
We are a foreign company setting up in Malaysia. Can we use your colocation?
Yes. We work with international businesses establishing Malaysian operations regularly, particularly from Singapore, Hong Kong, and across ASEAN. Our team can advise on setup requirements and help you get operational quickly.
Ready to Protect Your Business Infrastructure?
Tell us your current setup and what you need. Our team will respond within one business day with an honest assessment and a clear pricing proposal.
No commitment required. No automated follow-up sequences. A real person will contact you.
+60 3 5879 3933 • [email protected] • Cyberjaya and Kuala Lumpur
Copyright Big Band Sdn Bhd 2026 All Rights Reserved.