Overview
BigBand’s Managed Services deliver end-to-end IT infrastructure management so you can stop worrying about downtime, patching, and troubleshooting, and start focusing on business growth.
With over 20 years of experience supporting mission-critical systems, we act as your extended IT team — managing your servers, networks, backups, and applications with 24/7 monitoring and expert support.
Whether you colocate with us, host in the cloud, or maintain hybrid infrastructure, our service ensures your systems are secure, optimized, and always available.
Our Core IT Managed Services Include:
Cloud Services:
Scalable and secure cloud solutions tailored to your business needs—public, private, or hybrid.
Connectivity & Network Infrastructure:
Reliable, high-speed connectivity paired with enterprise-grade network hardware, including Metro-e, firewalls and switches.
Data Management & Backup:
Comprehensive solutions for data storage, protection, and recovery to keep your critical information secure and always accessible.
Cybersecurity
Advanced threat detection, prevention, and response services to safeguard your systems and data from evolving cyber threats.
Server Solutions:
Performance-optimized physical and virtual server management for seamless application delivery and business continuity.
Benefit
Lower Operating Costs:
No need to hire or train in-house specialists — get access to a team of certified engineers and specialists for a fraction of the cost.
Predictable Performance, Predictable Pricing:
Enjoy SLA-backed uptime and performance with a fixed monthly cost that covers full infrastructure management.
Expertise You Can Trust:
We bring decades of real-world experience with hosting, cloud, networking, and cybersecurity — not just monitoring tools.
Rapid Incident Resolution:
Our team handles system alerts, root cause analysis, and remediation 24/7, often before you even notice an issue.
Security & Compliance Ready:
We help you meet industry regulations with secure configurations, logging, access control, and regular audits.
Scalable to Match Your Growth:
Whether you’re managing a single server or an enterprise environment, our service grows with you — seamlessly.
Why Choose BigBand?
- Malaysia-Based Engineers with Local & Global Experience
- World-Class Infrastructure
- Customizable Service Levels
- Trusted by Enterprises, SMEs, and MSPs
- Seamless Integration with Our Colocation, Cloud, and Connectivity Services
BigBand Helper Service
MYR 350 / Task / Hour
On-Demand Hands. Zero Hassle.
When you can’t be on-site, BigBand Helper is your trusted remote hand. Whether it’s cabling, hardware checks, or basic troubleshooting, our trained engineers are just a ticket away — ready to act as your eyes and hands in the data center or on infrastructure tasks.
Task available:
– Basic hardware inspection & diagnostics
– Cabling and port reconfiguration
– Equipment reboot and monitoring
– Documentation updates & labeling
– Physical checks and reports
– On-demand support during business hours
– Others, please call us to inquire
BigBand Managed Service
Contact us for Pricing
Full-spectrum IT operations management, simplified.
Take the complexity out of IT infrastructure management. Our Managed Service package offers proactive monitoring, maintenance, and optimization for your key infrastructure components — so your team can focus on growing your business, not firefighting issues.
Option available:
Cloud Infrastructure Management: Configuration, scaling, patching, monitoring, and optimization of your public/private cloud environments.
Metro-E (Layer 2 Private Connectivity): Note: Metro-E is a dedicated Ethernet service, not general internet/network — it offers high-speed point-to-point or multipoint connectivity across sites. Managed here includes SLA monitoring, fault handling, and bandwidth adjustments.
Network (Switch): Port-level monitoring, firmware updates, VLAN configuration, traffic optimization.
Firewall: Rule base auditing, firmware updates, threat monitoring, VPN setup, and performance tuning.
Server: OS patching, hardware health, performance checks, and incident response.
Colocation Equipment: Power and thermal monitoring, reboot assistance, remote hand coordination.
Backup: Scheduling, verification, retention policies, and recovery drill testing.
BigBand Professional Services
Contact us for Pricing
Strategic Expertise. Project-Based Execution.
For companies undergoing transformation, migrations, or complex IT deployments, our Professional Services deliver the strategic planning, execution, and post-project support you need.
Whether it’s designing your next-gen cloud architecture, implementing zero-trust security, or optimizing your backup strategy — our engineers step in as an extension of your team.
What We Offer:
– Infrastructure planning and consultation
– Cloud or on-prem migration
– Security hardening and audits
– Backup and DR design
– Network design and capacity planning
– Project management and implementation
BigBand Load Balancer as a Service
Built for performance. Designed for resilience.
Want faster, smarter traffic management without the headache?
Talk to us today to discover how LBaaS can boost your application performance and reliability.