It is on-demand services, per ticket with around-the-clock, on-site, operational support service on your hosted IT equipment.
Big Band provide Smart Hand services around-the-clock, on-site, operational support service for remote management, installation and troubleshooting on your hosted IT equipment. It is on-demand basis, per ticket with maximum 1 hour support.
- Providing visual verification (remote eyes) to assist troubleshooting efforts.
- Installing, replacing, removing any equipment components that are hot-swappable and highly modular – router, switch, internal module, card, disk drive.
- Taking inventory or digital picture of your equipment located in data center rack.
- Shipping and handling of RMA equipment, providing support for all the logistics services.
- Troubleshooting your equipment with your assistance.
- Performing diagnostic and signal testing on circuits using diagnostic equipment.
- Performing physical loopback for the telecommunication circuits.
- Moving, installing, securing cable and verify connectivity integrity of cross-connects.
- Assisting with your audit documentation and onsite auditing.
- Providing Big Band subject matter expert support and assistance on your planned maintenance activities.