This Acceptable Use Policy (AUP) specifies the actions prohibited by BIGBAND. BIGBAND reserves the right to modify the Policy at any time, effective upon posting of the modified Policy to this webpage. Use of BIGBAND services is conditional upon acceptance of AUP. It is Customer’s responsibility to regularly check for modifications. (Customers, users, and visitors are referred collectively as Customer)

Complaints & Disputes

All abuse complaints and disputes on issues not listed in our AUP will be dealt with according to the laws of Malaysia. The court of Malaysia shall have exclusive jurisdiction in the event of disputes resulting from or relating to any complaints, disputes or agreements between the Customer and the complainant. Should the complainant agreed to leave the dispute decision to the laws of Malaysia, the complainant shall accept that BIGBAND as the content hosting provider cannot be held liable for any consequential, incidental, exemplary, punitive or multiple damages. Until the decision of the dispute is made known, BIGBAND reserves the right to continue providing the services to the Customers.

UPDATES

BIGBAND reserves the right to modify this AUP from time to time, without notice, in order to better meet the needs of the changing Internet environment, the legal landscape of Malaysia, and Users’ needs. Such modifications shall be effective immediately upon posting of the modified AUP on any website owned or controlled by BIGBAND.

Users are encouraged to review this AUP periodically to be aware of the changes or new information. Users’ continued access or use of BIGBAND networks and services shall be deemed acceptance of the modified AUP.

RESPONSIBILITIES

Each User is responsible for complying with this AUP, and for providing assistance to BIGBAND in investigating and resolving any issue pertaining to the non-compliance of the AUP when requested by BIGBAND from time to time.

Additionally, Users, at their sole discretion, are required to determine the conditions of, and comply with, the AUP or equivalent documents thereof of all other network(s) in which their data transits.

Each User will be held responsible for the actions of any third party acting on its behalf or for its benefit and such User shall be held directly accountable for any violations of this AUP by such third party.

BIGBAND does not control the content of data traversing BIGBAND networks and/or services. Therefore, BIGBAND assumes no responsibility for the content of such data or communication that may be transmitted over BIGBAND networks and/or services, unless otherwise expressly informed by BIGBAND to Users.

Suspension of Services

Suspension of services may be caused by abuse and violations of system or network security. These offences may result in suspension, cancellation or criminal and civil liability. Using BIGBAND’s network, services, or systems to store or send content which is illegal according to the laws of Malaysia is not permitted for any reason. Examples of system or network abuse or security violations include, without limitation, the following:

1.Hacking

2.Unauthorized Monitoring

3.Interference

4.Forging

5.Offensive Material

6.Fraud

7.Virus, Trojan and Malware Distribution

8.Terrorism Activities

9.System Resources Overload

10.Spam 

11.Child Pornography

12.Storage Device

13.Internet Relay Chat (IRC)

14.Game Hosting Server

15.Distributed Denial of Service (DDoS)

DISCLAIMER 

By using material in this web site, you agree to the following disclaimers.

 
1.About Third Party Pricing and Promotions 

While every precaution has been taken in the preparation of this web site, the accuracy of promotions and prices of items advertised or mentioned in this website are subjected to changes and differences. In the event of any discrepancies between the promotions and/or prices mentioned here and actual promotion and/or prices offered, the vendors’ promotions and prices shall be taken as the final accurate version. We shall not be liable for any losses or inconveniences incurred as a result of such changes or differences. We shall not be responsible for mediating such disputes between the vendors and the customers or any other parties.

2.Information Accuracy 

While every precaution has been taken in the preparation of this web site, the accuracy of information mentioned in this website is subjected to changes and differences. In the event of any discrepancies between the information mentioned here and actual information, the version from the manufacturer shall be taken as the final accurate version. We shall not be liable for any losses or inconveniences incurred as a result of such changes or differences. We shall not be responsible for mediating such disputes between the manufacturer and the customers or any other parties. 

Investigation & Cancellation of Services

BIGBAND reserves the right to disable service or terminate service and/or to remove content in order to investigate suspected violations of this AUP.

BIGBAND at its best effort will notify any customers of any violation so that the customer can investigate the case and provide necessary explanation or solution. Failure to respond to email from our abuse department may result in the suspension or termination of services. In some critical cases, BIGBAND reserves the right to disable or terminate service without first given notice if the violation affects the entire operation. If the explanation or solution is accepted, customer is given a warning and/or incurs an abuse fees. If BIGBAND feels as though this first offense was a deliberate attempt then the account and all associated accounts will be closed without warning and without a refund.

BIGBAND does not issue refunds for terminating service due to any of the causes specified above. Dedicated Server or Websites with unresolved Abuse or AUP matters which are not responded to within 10 days will be considered abandoned and will be deleted from the offending account.

BIGBAND reserves the right to refuse service to anyone. Any material that, in our judgment, is illegal, of threats or violates our terms of service in any manner may be removed or suspended from our servers with or without notice.

For Resellers: We will suspend the site in question and will notify you to take action. If Customer’s account has repetitive occurrence of this type, it may result in the immediate termination of Customer’s account.

For Direct customers: Customer’s services will be terminated with or without notice